shipping is calculated based on weight. domestic orders $75+ and international orders $150+ are eligible for free shipping

domestic orders will be sent via usps with tracking. international orders may take 2-4 weeks for delivery. tracking is not guaranteed with international shipping

we are not responsible for custom fees nor will we provide refunds or payment to cover any fees. all shipping fees are calculated by usps and are out of our control

order processing time is between 5-10 business days. during special occasions, emergencies or holidays, there may be a slight delay in shipping times

for both domestic and international orders, all items in an order that include preorders will ship together once the preordered products are ready. this means any in-stock items purchased will be held until then. if you wish for in-stock items to be shipped separately, you will need to place two separate orders and pay shipping for both

preorder items may have small design changes and delivery dates changed depending on production

we able to combine shipping as long as the orders have not shipped yet. please email us at hello@sweetberri.com with your order numbers as soon as possible after ordering

partial shipping is currently only at owner's discretion. we may choose to partial ship if your order includes over 10 in-stock items and both shipment values would meet the free shipping minimum ($75+ US)

please note, this only applies for US orders that include preordered items and it is not guaranteed that we will partial ship your order. as always, if you wish for in-stock items to be shipped first, we recommend placing two separate orders for in-stock and preordered items

we allow cancellations for in-stock items within 2 hours of the order being placed, as long as it has not yet shipped. please note that there is a 10% processing & restocking fee charged for all cancelled orders

due to the nature of preorders, we do not accept cancellations for any reason. please be mindful before purchasing!

to request a cancellation, please email us at hello@sweetberri.com with your full name and order number

if your order has not shipped yet, we can change the address. please email us at hello@sweetberri.com as soon as possible with your order number and correct shipping address. if your order has shipped, we are not responsible for any missing orders sent to an incorrect address and no refunds will be issued

shipment created means that the order has been packed and the shipping label has been printed but it has not been scanned by usps yet. please give it a little time, you tracking will be updated shortly after

domestic orders have tracking included so you can follow your order’s progress. orders usually take 3-7 business days after shipment to arrive. however, arrival times may be affected by holidays, natural disasters or distance. international orders do not have tracking and may take 2-4 weeks to arrive

please check with your local post office first. we no longer have any control over the package once the package leaves us and is in usps’ possession. tracking is provided on all domestic orders so you can also track the progress there. sometimes, usps will mark a package as delivered but it won't actually arrive until the next day

also, there may have been a problem with the provided address or for some reason, the post office is holding onto the package. if a package is returned to us, we can resend it as long as shipping is covered. we are not financially responsible if a package is lost, stolen or damaged